Helpful answers, when you need them.
Clear answers for customers and service providers—from bookings and payments to verification and getting the right help.
Customer FAQs
Booking sideBlu is an app that connects people with trusted service providers who can help with everyday tasks, from cleaning and plumbing to electrical work and more. It lets you easily find, book and pay reliable professionals through one platform.
Browse services in the app, such as electricians, plumbers and cleaners. After selecting a service, describe your task and request the service provider you prefer.
Each service provider sets their own price, which you can view before making a booking. This gives you the information you need to choose based on your budget.
Yes. You can choose any service provider listed on Blu. View their profile, ratings and pricing before you book.
You can pay in cash or make secure card payments through Blu's integrated payment gateway.
You can submit a complaint through the app and can also book another available provider right away.
Yes. All service providers on Blu go through a verification process before being listed on the platform.
After booking, you can reach your provider through Blu's in-app chat or call function.
Submit a complaint through the app or contact our support team. Your feedback also helps improve our provider network.
Yes, you can cancel a booking even after confirming it.
Provider FAQs
Service sideDownload the Blu Provider app and register as either an independent provider or a company offering services.
You can offer a wide range of services, including cleaning, plumbing, gardening, electrical work, appliance repair and more.
You will receive job requests from customers who selected you for their task. You can view the details and accept the job directly in the app.
Customers can pay in cash or by supported online payment methods. Payouts are handled through your linked payout details.
Blu does not charge a commission per job, but there is a subscription fee based on the plan you choose.
Complete verification directly in the app to confirm your identity and service details.
Yes. You can manage your provider account and any supported team or service setup from the app.
You can report or submit a complaint about the cancellation directly through the app.
After completing a job, customers can rate your service and leave feedback. Good ratings help you build trust and attract more jobs.
Reach our support team by phone at +94 777 934 540, email support@blu.lk, or submit a complaint through the app.